Trai — Mobile No. [protected] not provide the offered package

Robinx

Address:

Vodafone(VI) India Pvt Ltd.

Sir,

Using a prepaid Vodaphone Mobile No. [protected] recharged for a yearly package 1499 truly unlimited on last year. Still Validity shows as 04/09/2021. But it was not working from 26/02/2021 onwards both mobile calls and net. But still it was working to sent sms messages.

Lot of complaints booked from 27/02/2021 onwards, still no solution. They told me there was a recharge of 149 done on February, but I can't aware that. I can't need that recharge, because already recharged 1499 truly unlimited for one year.

Please help me for the issue sorting and warn them for this type of cheating customers.

Thanks & Regards

Paulson C Abraham
Alternate mob. [protected]
Email. [protected]@asianet.co.in

Was this information helpful?

No (0)

Yes (0)

TRAI customer support has been notified about the posted complaint.

Apr 04, 2021

Updated by Robinx Sir,

Using a prepaid Vodaphone Mobile No. [protected] recharged for a yearly package 1499 truly unlimited on last year. Still Validity shows as 04/09/2021. But it was not working from 26/02/2021 onwards both mobile calls and net. But still it was working to sent sms messages.

Lot of complaints booked from 27/02/2021 onwards, still no solution. They told me there was a recharge of 149 done on February, but I can't aware that. I can't need that recharge, because already recharged 1499 truly unlimited for one year.

Please help me for the issue sorting and warn them for this type of cheating customers.

Thanks & Regards

Paulson C Abraham
Alternate mob. [protected]