Trai — network issue of mobile network

Address:

Ernakulam, Kerala, 682019

We have Idea mobile CUG connection (7nos).The Problem is network issue of all connection .I am register the complaint in idea costumer care service .Idea not rectifying our problems.My phone is [protected] .I am attaching conversation details with idea customer care

Dear Sir,
Further to my complaint for our connections[protected] and[protected], I received a call today from your Mr Rameesh (from his mobile #[protected])
asking me my location for inspecting the site. The situations remain the same from what he has seen on 6th April 2019. Our residence and my office have not been changed and We do not find any change in the missing calls, call drops, signal strength or the absurd messages one gets while contacting us- especially on[protected].I fail to understand what difference would it make by sending persons repeatedly for site verification asking me to shuttle from my office to home on a working day.

During his last visit, this gentleman had asked me to give a feedback call to his number and he never bothered to answer any of my calls . Now he says that his phone cannot receive calls and I should have sent messages to him. If so, he should have given me some number which will work.

Also please note that out of frustration, we have replaced the handset and SIM for[protected] . The problems remain the same and you cannot blame the problems on them anymore .

Just to show that something is being done, you do not have depute your persons wasting your precious resources and that of mine. We have been waiting for the last five months and now we need a genuine solution and not any hoodwinking gimmicks.