Trai — new cable tv regulations wef. 1st feb, 2019.

Address:	Kolkata, West Bengal
Website:	www.meghbeladigital.com

I am a resident of kolkata with pincode-700084. I am a customer of the mso, "meghbela digital".
Many other msos such as siti cable, etc. Are so customer friendly, and working in sync with their customers regarding the new updation of rules, updating their apps, websites, providing the information to the customers, etc.
"meghbela digital" on the other hand does not even know what are the exact payment procedures, etc.
They have not even given us the proper list of channels to choose from. They have just given us an alacarte list and nothing else, providing no information after that on the rate changes which are taking place.
They don't even know the exact payment methods and their respective procedures.
Since the deadline of 1st february, 2019 is fast approaching i would request you to kindly look into the matter as early as possible so that we customers don't suffer the blackout of the respective tv channels.
Thank you.