Trai — new channel package rate note showing in videocon d2h sites

Address:

Howrah, West Bengal, 711204

Hi concern,
I have an user of videocon d2h last 4 year, after new rules published by trai that subscriber pay only those channel what they selected only. Example if i select only star package i. E. I will pay (Rs 130+star package rate with gst), but very sorry to say i have not able to see the package rate in videocon d2h server. Same i have raised complain to videocon d2h with help of their customer care executive (Complain no[protected] dt 30-jan-2019 @ 14:25 hrs) but very sorry to say till date not received any positive response from them and issue still not resolve. Individual channel list and their rate showing but channel package details & rate not showing their website what we saw in tv channel advertise. Just because of that i cannot able to recharge my account as per my choice. Pls help