Trai — no service from reliance digital tv for more than 2 months

Address:	Pune, Maharashtra
Website:	Www.reliancedigitaltv.com

Hello,

My family has been using reliance digital services for more than 5 years now. The service quality was never good and we didn't even get all the channels in the highest package.

Since 20th june'17 we do not have any service from them. Despite of calling the customer service daily there is no help. We have our complaint number but we can't trace it. The executive says that a technician would visit in 48 hrs. Failure to which they say they are sorry and the technician would come as soon as possible but they cannot commit any time frame. It's been more than 2 months.

The service is too poor. Everytime we call the customer service number there is a minimum hold of 1 hour, after all the wait it's difficult to understand the associate as they are based in a village in some remote area in north india and they do not have any process knowledge. It's very difficult to understand their accent (Haryanvi) and all they say is we have arranged a tech to visit. A lot of times they even hang up on you. Disgraceful service.

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