Trai — non activation jio fibre connection at bangalore

Address:

Madhavam 372 Canara Bank Layout, First Cross, Bengaluru 560097, 560097

I installed a jio fibre connection on Dec 28. 2019.

I was allotted service no.[protected].
fixed voice number allotted was[protected].

I paid the amount Rs 3501.82 on Dec 28.

The router is not receiving any signal and the technicians informed on Dec 28 they would set right the signal issue on 29th Dec.

Since nobody turned up I made repeated complaints to their call centre and still the connection is not activated, nor the modem is receiving any signal.

Since no positive response is received from JIO representatives and emails I seek your kind intervention in resolving the issue and inform me the reason for this inordinate delay.

with regards
Dhananajayan