Trai — non availability of star channels and hd channels on independent tv

Address:

H.no 3233l dashmesh nagar adampur distt jalandhar, Jalandhar, Punjab, 144102

I am holding a set top box of independent tv cust id no. 042d6833. I purchased this set top box in the month of oct 2018. All the channels were available at that time under rs.1999 freedom pack after trai order company shifted my pack to maha bachat pack and so many channels including hd channels were made unavailable to me. After repeated request and complaints on customer care my matter was not resolved and on that star channels pack is also closed from around 15 days. I try to contact customer care but my calls were not picked by anybody. Company change three captions on star channels and lasty said that these channels will not be available. Going by this the company will close down all the channels one day. As my matter is not resolved i complaint this matter on national comsumer helpline. My complaint no is 1284773 dated 27 apr 2019. And i am cmplainingy this matter to you also and copy is send to independent tv also. Kindly sort out my problem as i had paid for full channels. If they cant show full channels kindly instructs them to refund my money. I will be very greatfull to you.