Trai — non compliance of trai orders on cable operators tata sky

Address:

Chennai, Tamil Nadu, 600034

I am a old customer and taking tata sky channels for yearly account. My pack my 99 - tamil was renewed and running as on 1st feb 2019, it is due to maturity during july 2019. Originally trai has not considered renewal. But at the end trai has allowed customers if they desire they can keep the pack in tack till the maturity. I have opted for the same and asked my tatasky to consider to keep me till maturity of the pack in july 2019. This was not followed and they have changed my pack.
Kindly instruct my tatasky to reconsider as the customer desire maintaining the pack as it is.
With regards
Balakrishnan s s
Tata sky id [protected]
Cell number registered [protected]
Residence 19/3 wheat crofts road, nungambakkam
Chennai - 600034
Land line[protected]