Trai — non functional of customer care services of video con d2h may be purposefully

Address:

no 12 sai leela nilaya, malagala near new BDA apar, 560072

This should be noted that after trai rules implementation most of dth companies including video con, sun they misguided and put their own packages even after collected money.
Video con d2h is providing worst customer service, they never attend customer care call putting busy tone 24x7 hours it is purported act of cheating customers.
I had sent e-mail many times for changing channels already fees paid ¬ getting required channels.
Video con app on t. V. Displays downloading, it takes a moment but in vain after so many hours also it is not downloading,
In the paid amount of rd. 385 paid online we are unable to change the channels which was that put by customer care service themselves a waste bundle channels.
In their company app no clarification of channel price as it showing in t. V. For payment as we wish to watch hd selected cause we purchased set box 2months back only no use.
Can you solve this?
Customer i. D. 87054408.
Thank you.