Trai — Not allowing my sim to exit from family plan

I want my number [protected] to exit from family plan.I raised my request on 17.12 2020.For this I have paid my bill on 17.12.2020.For verification of my address your people are reaching to my permanent address at kanpur.I have applied all my mobile number from my working place of DR RML HOSPITAL LUCKNOW.Why you people have not reached to my address when customer applied to a specific plan?You people are harassing customers.I am having all my numbers of family plan to the same address at lucknow plus landline and internet(fixed line) of airtel.It is so funny to find its customer on its permanent address.Should I travel to my permanent address to verify it.Why this procdure is not adapted for providing any sim, fixed line or internet service.
Dr Alka Gupta