Trai — not provided the service even though payment has been made

Dear sir/ madam,
I have an airtel digital tv connection, last month only i have recharged it after ideal. So for that ideal they took some amount from my last recharge and they reduced the days for that month and said that connection will be disconnected by 2 april, so i have made a payment of 1249/- on 1 april and activated for 6months. But without any intimation they disconnected the connection before 2 april itself. I made complaint regarding this to airtel customer care but till now no solution from them. I made several calls to them but they still asking time. For past 3days dth connection is in ideal, for this they simply saying they will add these days extra, but am not accepting it because that much mental stress i have faced. They are trying to cheat the consumers just like this by saying some reasons and collecting the amount but not providing the service. They are not at responding for any of the consumer complaints instead they are telling some time, now also they are that there server is not working so told to call by 1pm. Airtel dth service is worst and if the executives are not able to answer the query of consumer they simply disconnecting the call. They are very harsh and cheating the consumers and making mental stress to them. So kindly take necessary action on them and protect the consumers.
Customer id — [protected]