Trai — Not providing proper service ever complaint to customer care 5 times

Address:

Dish TV India Ltd. FC – 19, Sector 16A, Film City, Noida 201301, Uttar Pradesh, India

I have dish TV connection with registered mobile no. [protected],
from last 2-3 years have pack which included all sports channel .also have kids active channel. in my account have sufficient balance also. still from last 2 days i am unable to see subscribed channel. regarding this i have complaint to costumer care 5 time every time different person replied same even i have followed there instruction still problem not resolved . i have wasted my valuable time to contact them, even they charged regularly then why should they not responding to costumer complaint. don't know how many people will be faces problem like me i think there should be someone which have all control them.