[Resolved]  Trai — not providing services

I am a vedeocon d2h customer. My ID is[protected]. Since 24/05/2019 I am not getting the service. Since my recharge due date was on 26/05/2019 I have recharged on the same day however service is not restored. I had talked to vedeocon d2h customer care and they had registered a complaint vide no[protected] and informed me that my complaint would be resolved before 10.05 AM 27/5/19. However it was not resolved and I have not received any reply. Several times I had contacted the customer care but the status of my complaint is also not informed me. Today on 29/05/19 also I contacted the customer care and they transferred the phone to one supervisor. It is informed me that the service engineer who had replaced my set up box one month back had not credited the amount received by him to my account and thus my account shows insufficient balance. I was shocked by this reply. Why should a customer suffer for the latches on the part of their engineer. I have made the payment s and recharged in time and service is denied to me for some other reasons which is no way connected to me. Now they send one more sms to me which says "Dear SHADAS C your Complaint No.[protected] for Customer ID[protected] has been registered and will get resolved till Thursday, May 30, 2019 06.54 PM"
The attitude of vedeocon d2h is unfair and it caused unjustice. There for I request the competent authority to interfere in the matter and to direct vedeocon d2h to restore the service to me immediately and to give adequate compensation for not providing services even after recharge. Further they may be directed to compensate the mental agony caused to me due to their defficiency in service. They may be directed to properly address the customer complaint and to give proper reply in time.
Yours faithfully
Shadas C