Trai — not receiving free channels even after paying basic amount in hathway hyderabad

I have paid rs 265 which includes rs.130 for basic amount (Free channels) and rs.135 for paid channels for my hd tv to hathway services on 14 march 2019. Payment was made online. For last two days i am not receiving free channels. When i contacted my cable operator at begumpet, hyderabad, he informed that they are not responsible for such type of problems as i made payment online. My cable operator advised me to contact hathaway tollfree number which never responds.

I request you to instruct hathaway services at beaumont, hyderabad to restore my free channels immediately else refund my money.
My digital tv account number :[protected]