Trai — Payment not received on closing Airtel broadband

Hi,

I have attempted to close Airtel broadband connection in Dec 7 2020 and had to fight and wait for close to 60 days for them to finally close the account. My refund amount was adjusted for their ineffective working and i had no go other than to accept it after lot many discussions. I was told direct deposit would be done due to the delay in closure process, but close to 4 months no such action made.

Relationship number [protected]
Bill number FT2133I[protected]