Trai — payment refund not response for vodafone

Address:

Vellore, Tamil Nadu, 632513

I am recharge for december 9th 2017 recharge amount 188 rupees. Vodafone number.
Recharge amount not ade per benefits and main balance.

Amount is debit for my bank account.

Recharge amount refund for not eligible customer care answer.

Recharge for[protected] vodafone mobile tamilnadu) mobile number recharge amount 188 rupees.

Please help my amount refund for your request..