Trai — Petition to take action and file case of Scheduled Caste and Scheduled Tribe (Prevention of Atrocities) Act, 1989, against Airte

Address:

Godhamedu Slum Clearance Board Quarters, Saidapet, Chennai - 600015

I am residing at 28/445, Godhamedu Slum Clearance Board Quarters, Saidapet, Chennai - 600015 . I am Belonging to the AdiDravida community. I started the printing center on 20.01.2021 at the shop at No. 54/67, 2nd Street, Salavaiyalar Colony, Saidapet, Chennai – 600015. I registered for Airtel Broadband and Landline internet connection at Airtel Data Center, Airtel Area Office, Aranganathan Subway, 70ft Road, Saidapet, Chennai on 18.01.2021 and paid the registration fee of Rs. 1768 from my son's account on the same day. Airtel XStream Fiber ID: [protected] with Transaction ID[protected]. The next day on 19.01.2021 an Airtel technician visited the shop area and left back. On 22.01.2021 I received a message from Airtel on my cell phone. In it “We are sorry to share that your request for new Airtel XStream fiber connection (Request No [protected] could not be processed due to feasibility constraint in your locality, The refund of the paid amount will be processed soon”. I went to the Data Center and inquired about it and its supervisor told me to inquire about his senior superiors, and then in a message came to me on 24.01.2021 saying “Refund has been initiated by online payment” and on that day my son's account was refunded. Next day another new technician contacted me. "You have registered for the new connection. I know the connection has not been given yet, can you give the connection?" He did not know that the connection had been refused. However, I told him to come in person and try to arrange something and give the connection. He also came in person. I told him that my deposit had been given back to me. He also looked at the area and left saying "they didn't give the line because it's a slum area". This information shocked me. Airtel is the only company that has decided to ignore the Gothamedu slum area after inquiring at shops and houses in the neighborhood. The landline network of BSNL and VODOFONE all have a lot connections in the Gothamedu area. But the fact that Airtel alone has ignored this Gothamedu area is aimed at looking at it with only caste motive. This is only Airtel motive that poor downtrodden slum people should not be advance in digital technology. Such an action of theirs is to bury the thoughts of wanting to progress in life like us. Ignoring an area with such a casteist view involves hard cruelty. I humbly request you to file a case under the “Scheduled Caste and Scheduled Tribe (Prevention of Atrocities) Act, 1989” and Rules 1995 against the CEO of Airtel India and its responsible officers who have rejected the Godhamedu slum area of Saidapet, Chennai.