Trai — poor network service/call drop issue as well as no network [protected]

Address:	481337
Website:	www.ideacellular.com/idea/cellular

Dear Idea Team,

Final Reminder!

I regret to inform you that we are indian people and being as a your valuable customer from past Six to Seven years and using Number +[protected].

Earlier this number was in prepaid connection of Madhya pradesh Circle and Recently in August 2017 ported out for New Delhi Circle as a postpaid connection.

Further many times I have registered various complaints via telephonic as well as Mail for poor network services for example in registered region: ward No-01, Village- Khursipar, district: Balaghat (MP) Pin Code-481337 for problem of No coverage or poor network/Call drop issue.

As per my bill plan, every months you are generating bill on without delivering services to your customer.

In this Regards, I tried to get feedback from you end as well as by customer care help line number but Finally I came to know that my complaints has been closed automatically.

However I have many question, These are following below:

1) For your information, Your customer care or Idea Store people why acknowledged in Market we are best service provider before selling the SIM Card to users?
2) Despite Trying to register Many complaints in your helpline number, Some time they didn't registered my complaints and without sharing any complaints reference number given false assurance in august month.
3) Henceforth Again I tried to came to know that status of my complaints in sept 17 but I came to know that Myself not registered any complaints, as response got from your team.
4) Moreover your idea team not hearing any customer problem and didn't act upon registered complaints.
5) Every day I am getting many such kind of calls for link Addhar Number Number.
6) As per bill plan every month, I am getting bill but there is no such kind of services.
7) Whenever I tried to complaints, In above registered there is no network services but got response from your team, you are in roaming, thatswhy we are unable to deliver services.

For your information, I have been harrassed with your services and tried to update your team but till date they ignored my problem.

Even after paying bill from August, Sept, Oct, Nov months, there is no Network services.

Yesterday I had received Call from your collection Team for pending bill amounts, when I tried to know about my services, simply they disconnected call.

My major concern about services, This months again your team barred my incoming/outgoing call services for six days while I was in roaming and same earlier repeated because I have registered major complaints for that area(i.e. No network region).

When I came back to Delhi circle, Then automatically you peoples activated services. This is major suspense for public or customer and your executive just claiming we have delivered 100% services on sitting over computers.

This is really surprise news for us, till date you are continuously cheating with customer but nobody hearing customer problems. This seems as a monopolistic policy even No interference of TRAI or GOVT.

Please evaluate the worth of my sim cards billed amounts and Cross verify across indian population total users sim cards billed amounts with your services of indian customer.

Everyday, Just you are cheating and earning money of without services.

Now, you peoples will not realised worth of my sim cards and services because I have not registered case in High/Supreme court but soonly you will get positive response.

Wait and watch about TRAI RULES.

Basically We are services provider of Healthcare Sector and almost you peoples are more aware importance of communication in Medical sector.

Every day I was getting call on this mobile [protected] number from very important emergency units of reputed hospital for telephonic help for operating the devices but you peoples not delivered services and they impacted to make contact with me due to your No network/Poor network/Call drop issue.

For example: Indian Govt. Vice president house emergency centre, AIIMS Hospital, R&R Hospital(Defence), Delhi Governments hospital etc.

If such kind of network services are not there, Then who will be responsible for this.

Please let me know, Why you peoples are calling to link ADDHAR Number with Mobile number?

Why you peoples ignoring my problem from past six months after sending many mails and calls?

If you are unable to deliver services to me, Please stop to do false marketing in media.

why you peoples have generated bill as per plan but there is no services, even same information has been circulated to your team?

Earlier, There was good network after revised roaming free policy, you peoples stopped services in that area. why?

we are residing in our country and you know communication are very important in these and even ruling governments are implemented policy but there is no communication.

who are responsible for poor services, Please let me know?

If you unable to deliver services in that area, update in media we are not best service provider and cheating with customer like this.

awaiting for your action and services.!!!

Thanks and Regards
Shailesh Kumar
Madhyapradesh
[protected]