Trai — poor service from airtel

Address:

BUILDING 8 FLAT 505 SHANTHI PARK APARTMENTS 1278 MARENAHALLI ROAD JAYANAGAR 9TH BLOCK BANGALORE 560041, 560041

Hi sir,

I have 3 connections of mobile services from airtel bangalore city.
We had shifted to jayanagar 9th block in june 2018.
Since, then i have been having call drop and poor inconsistent network connectivity.
I have given several complaints, to airtel at this local customer care on 26th main road jayanagar 9th block - near raggiguda arch.
As well as online. There is no improvement of the services, inspite of several assurance. They as it will be resolved 4-6 weeks there is no improvement.
I was told due to very density of the traffic, network choking is resulting in the network connectivity.
A new tower is planned in june 2019, then, differed to sept 2019, now, it is jan end 2020
Recently i had given a complaint, the airtel local customer care shoppe.
I was shocked to understand that the building that i stay does not have support and it is known fact. (Shanthi park apartments - building 1 -12) one of the oldest residential complex of bangalore in south bangalore.
Don't expect improvement is in the future.
Does that mean moving to this apartment complex is curse or mistake.
Is that true, please clarify.
As a telecom authority we need immediately action and support in getting the better services.

Thank you,
Regards,
Lalit
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