Trai — problem in tata sky free channels

I am prudhvi raju s/o kondala rao. we having connection with Tata sky dth registered with my father name(kondala rao).

We having issue with tata sky dth. We can able to view payed channels as per regulatory norms, but we can't able to view free channels(tata sky charging some basic charges as per trai regulations).

Tata sky customer care executives telling it is problem from customer side. if problem from customer side we shouldn't get payed channels also. Tata sky services having issue also they directing charging customer.

I am facing due to tata sky services not from physically set up box(customer side). Please inform my problem to top executives of tata sky providers and make customers to get good services from operator.