Trai — reg: cancellation of act broadband services and settlement of my a/c

Address:	Chennai, Tamil Nadu, 600017
Website:	ACT FIBERNET BROADBAND

Am a seniorcitizen. And being harassed without attending to complaint's and my cancellation request of broadband connection is not being answered inspite of complaints raised with customercare/nodal officer/ appelate and several reminders through customer care. I took a broadband connection with act fibrenet co in chennai, paying advance rs 6160/-for 6 month usage. From day 1 the connection was not proper and could not use my computer for one week, (Due to wrong wifi connection) inspite of complaints and reminders. My request to speak to higher authorities, not being provided. I get only mail reply asking for more time to solve. This has put me into lot of stress/ tension and worry. And could not attend to my other works in peace. They changed my packageplan without prior permission nor informing me and caused sudden usage of fup to more than 70%in just 2 days!!! And no explanation given so far. Not satisfied with the services in the beginning stage itself and now my opting to cancel my broadband connection and request for returning the balance amount, is not being complied with and not being answered at all since one week. Have mailed to their nodal officer/ appelate on this, and no action so far.

My details : v ravi, user id[protected], chennai. — broadband connection with m/s act fibernet broadband, chennai - 600017.

I very kindly request your good offices to direct, act fibernet broadband to comply with my request and settle my accounts immediately.

Regards,
V ravi
Chennai