Trai — regarding balance deduction

Address:	Bulandshahr, Uttar Pradesh, 203002
Website:	[email protected]

Dear sir,
I m preeti chaudhary from bulandshahr i am used airtel number my number is [protected]. I have recharged my number with 100 Rs /- Full talktime and also recharged 48 Rs net pack on your airtel app and airtel payment bank I have got a msg for 48 Rs benefit 01 Gb data for 28 days and also show on airtel app this offer i am also used another Idea Number today suddenly i am check my balance and i see my balance is zeri i call 121 customer care executive and i ask him why my balance is zero pls share the reason and he say i got a only 400 mb for 48 recharge i told him many times the i got a msg for 1 gb for 28 days and app is already show this offer but he din not understand he transfer my call to his senior i told him did not refund my balance and i also told him i used trai guild line 1925 for data deactivation service on my number even i accept then my data is finished then why not stop my internet he detected my balance 151 Rs/- on my main account i am very irritated and his senior told me do what i am want he did not support me please resolve my issue then i continue my number he was say i m not understand anything sir this is very bad and i will not accept this type services plesae give me revert as soon as possible .