Trai — regarding complain no: 71082082 videocon d2h

Dear trai,

I am a videocon d2h user with customer id is[protected]. Since from last 3 to 4 years, i am facing lot of issues regarding services of videocon d2h, balance deductions still now.

Fresh incident is regarding my picture not coming in my tv already recharge 1 year pack for which i should get services for 365 days but thay r not resolved issue. Again i have complained to their phone & email id' [protected]@d2h.com @d2h.com, sarbani. [protected]@dishd2h.com,
Nodalofficer. [protected]@dishd2h.com, [protected]@d2h.com, [protected]@d2hdesk.com but to which they are not replying. These kind of issues happened in the month of march-2020 also & i continued their services on their assurance of clean services in future but to my disappointment it has happened again

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.

Now i am so furious, that i even don't want to use their services but unfortunately i have invested money in buying their useless products. I want my money back for the investment done on their set top box & umbrella.

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.