Trai — regarding mobile operator company new rules, pack expired immediate block call & sms service.

Address:

492001

Dear sir / madam,
Myself shailesh verma
From raipur chhattisgarh.
Mobile operator company set new plan minimum recharge rs. 35, no issue they do anything.
Please see my point and get any resolution regarding this.
I have airtel sim card no. Is [protected], i regular recharge monthly unlimited pack rs. 149 validity 28 days., dec 02, 2018 my plan has expired but after this my all outgoing call and outgoing sms services will blocked, but have rs. 8 main balance is mine account. So i want to know that why company launch this type mandatory, it means when plan expired immediately recharge otherwise service barred. If any person have any emergency situation or condition they didnt use their cell phone. Because of their operator block their outgoing sms n call service, whether balance 0 or 20. This is a very worst and misbehave thing operator doing with customer. If you block service give some time 2-4 days to customer so they recharge it. But after plan expired company block call or very serious issue. And very major or typical condition faced my customer.
You are requested to do something so company get some relief to customer. Otherwise this thing create many problems in future, mostly emergency condition or time.