Trai — regarding videocon d2h automatic migration of channel bouquet to custid[protected]

Hello my d2h customer id is[protected], my channels are migrated automatically by videocon d2h, they activated several bouque on my account without my concern. On requesting to d2h again and again they are not removing those bouque and neither activating my selected channels due to which i have to pay for those channels which are not even selected by me. I want justice, as per trai rules customer has the right to select the channels as per his wish then why these company forcing us to pay unnecessarily, on complaining to d2h i receive the response that there is a technical error (On videocon d2h end) due to which my selected channels cannot be activated, my question is that the technical error is on videocon d2h side why should i pay (From 01 feb 2019 to till ate) for those channels which i never selected.
The d2h customer care response is very pathetic, they even put my call on hold upto 55 minutes (Call made on 23022019 around 2 pm time) and then they disconnect my call.
I want refund and justice
Thanks
Lokesh pal
Cust id[protected]
Mob-[protected]
[protected]