Trai — reliance big tv dth service

Address:

560040

Hello

We have been using reliance big tv dth since 2010 and the service used to be good.
But, since 2016 the quality of their service has become really pathetic.
The service becomes unavailable for months and every now and then one ore more channels to which we have subscribed becomes unavailable.
A lot of times the set top box malfunctions.
Their customer care folks do not accept complaints saying their "server is down" and ask us to call again in a few hours.
They also claim that they do not have a refund option.

I would like to terminate my subscription and get a refund of the amount that is currently locked in with them.
Kindly help me with this regard.

Account no:[protected]
Smart card number:[protected]

Thanks,
Manjunath