Trai — reliance gsm gujarat service

Address:

Ahmedabad, Gujarat, 380016

Hi, i am using reliance postpaid gsm number. I have paid 6-month rental in advance while purchased in june. The reliance has stopped operation from gujarat suddenly. I don't have any message or phone from the company on 30th september 2017. I am a doctor and have many calls from patients, which all affected due to such unresponsible behaviour of the company.


I want to switch to another operator but i don't have the network in mobile, customer care number is not working, all stores have been closed overnight.

I have sent a porting request, which was rejected twice stating pending dues. I don't have any pending dues with reliance as i have already paid 6 months advance rental, since the stores, customer care all closed, how to know the amount and reason for such rejection? But as i don't have time and to activate number is the priority i have paid rs 100 to get relived but still the problem remains. How to solve this. The validity of porting code is also expired and how to get new porting code?

How a trai can allow such a sudden discontinuation of operation without any information and notice. No print media advertisement or helping customer to switch to another operator. Since last 35 days, i have wasted so much time and also have so much mental and business disturbance due to this.

Please take appropriate action against company. There are so many customers like me, who are suffering due to sudden stop of operation. Atleaset they should provide some time and support to switch to another operator.

Please help in getting port code and reason for rejection of port request due to pending dues.

Please take action in priority as my number is not working since last 35 days.