Trai — reliance jio infocomm not helping on my mobile number sudden disconnection without any consent or prior notice

Address:

New Delhi, Delhi, 110016

My name is deepansh singh. My jio number [protected] got disposed off by jio on 27 december 2018 and now it seems to be allotted to someone else without my will and permission. On 26 december 2018 i recharged my number with 49 rupees monthly pack and suddenly on 27 december, my number got disconnected without any reason or notice. There was no signal receiving by the sim in my phone. I visited jio care and service center both but they replied that haven't seen something like this before so they can't help. Even got no help from [protected]@jio.com email. Tccms website was also down in those days so i was not able to complaint. On 7 feb i randomly tried to call my number and it started to ring but someone hung the phone after saying hello. Why has this happened? And why has my number been allotted to someone else without my consent? I did not request any port and nor did i ever wanted to delete the number then why has my number been discontinued? I was a regular user of the number and regularly kept it fully recharged. I also didn't get any notification prior to the disconnection. I had been using the number over one year continuously and the jio care executive says he sees there is no reason stated in their database for the disconnection so they have no help for me. I need your help. Please contact me at [protected]@gmail.com