Trai — resolve my problem against videocon d2h

Address:

Husar, Hisar, Haryana, 125001

I was trying to update my videocon d2h custom pack from their website and infinity app but they are showing only foolish message"thank you your details has been successfully submitted. We will get back to you shortly"

I called many time to customer care service of d2h but they are not giving proper answer, they are only providing their sop's answers.

Also i am taking followup via email but they are also unprofessional replying only sop's answers.

I asked to talk with their senior but they don't.

I have already recharge with rs. 165/-

I think this money is gone.

My videocon d2h cutomer id is[[protected]]
This happening since 2 feb 2019.