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[Resolved]  Trai — reversal amount deducted wrongly

Address:Nainital, Uttarakhand, 263139

My dth customer id is 33230410. I have an issue that videocon d2h deducted an amount of 735 to 740 approx against the connection i had requested.in-fact, we had paid by cash to their engineer.

Now since 10 days i am complaining the same and they after every 24 hrs replied to register complaint again and again. Finally they had intimated on 31st of july that the reversal will be made in 24 hrs. But no amount received in account yet.

When i inquire again for the same they are not considering the inquiry and guiding to register the complaint again.

This is really frustrating, plz help in reversing my amount.
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Aug 7, 2021
Complaint marked as Resolved 
TRAI customer support has been notified about the posted complaint.
Aug 03, 2019
Updated by Dr. Nitin Deepak NO NO NO . . . . . it is not resolved yet. No amount is reversed yet. Yesterday (02-Aug-2019) on customer care one d2h official had call me at 6:00 pm approx and ensure to reverse the amount upto 8:00 pm for sure. But no amount is reversed yet. Plz help . . . .
Complaint comments 
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Comments

Dear Nitin,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Reply
Dr. Nitin Deepak's [Complaint's author] reply, Aug 3, 2019
Thank you so much for your concern...
Dear Nitin,

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards
Reply
After amalgamation of 2 big communication company than after there network is not work properly like call drop, some time phone show out of network area, some time celphone show full network on screen but try to dial number at that moment get message "you can't do voice call at that moment" Now tell me who is responsible for the same.
Reply
Dear Nitin,

We would like to inform you that we have credited Rs.910/- (Rs.760/- + Rs.150/-) against spare charges deduction. Kindly let us know if you need any further assistance.

Thanks & regards
Reply

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