Trai — service and package started without my information | |||
Dear team, I complaint to dish tv that they started new tariff plan and stopped my old "swagat pack" from last 2 days i contacted them but there are no any responsible answer i got from any of person. Today they refuse to start old package. I never given any intimation to start my new tariff plan and they started new plan without my information. From last 2 days we are not able to watch any channel. Dish tv client no is : vc[protected] Regards Sanjay trivedi [protected] Was this information helpful? | |||
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TRAI customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
as per the communication from your customer care department. if i not selected new pack then my old pack will remain same till my last date i.e. september'19.
My other neighbor's plan remain same till date and just my plan u changed..How is it possible.
If my old plan "Swagat Pack" will not active by today end of the day then i will file complaint against your company in consumer forum and mentally harassment notice also as my connection and channel is not showing due to your company.
Today is 4th day and still your team has no courtesy to call back and resolve client issue.
My other neighbor's plan remain same till date and just my plan u changed..How is it possible.
If my old plan "Swagat Pack" will not active by today end of the day then i will file complaint against your company in consumer forum and mentally harassment notice also as my connection and channel is not showing due to your company.
Today is 4th day and still your team has no courtesy to call back and resolve client issue.
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Near Sultan Pur Birds Century & Dada Bhaiya Mandir, Sultanpur Gurgaon, Gurgaon, India - 123506
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Thanks for reaching out to us. We would like to inform you that since you haven't made an advance request before 1st February 2019, you are migrated to another pack which is closest to your previous one. However, if you're trying to select the channels/packs as per the TRAI guidelines, we would suggest you to send a mail at [protected]@dishtv.in along with the list of channels/packs which you want to select, my team will help you with the same. Thanks!
Regards,
Online Team
DishTV