Trai — service blocked by airtel for not recharging - [protected]

Address:

411044

My account has balance of about rs 23. But since it is not recharged for more than a months period, out going calls are blocked and also incoming will be blocked from dec 9, 2018. Portal shows validity for sim ([protected]) as unlimited. I called today on 121 to customer care of air tel but they didn't bother.
I read in paper that telecom service provider cannot stop service if balance is available.
This number belongs to my father and used normally for incoming only.
Request to note my postpaid [protected] for communication.
Thank you
Vikas deshpande m-[protected]
29/11/2018