Trai — severe negligence in service by videocon d2h service provider

Ajeet Chhabra

from Ratlam, Madhya Pradesh

Address:	Ratlam, Madhya Pradesh, 457001
Website:	www.d2h.com

Respected sir,
I am a regular customer of vediocon d2h service since last few years. Since last few days their website is also not working properly due to which i could not make a plan of my choice. Inspite of having sufficient balance in my account (Rs.582/- as on 04.02.2019 and end of subscription date : 24.02.2019) they stopped showing me channels as per my regular plan since the midnight of 4th feb without any information to me. I made a number of calls on their customer care no[protected] to request them to start my channels but they switched off the mobile. The same thing happened to a number of customers. How a customer is helpless when nobody attends the complaint, the mobile is switched off and the website is also not operative.

Sir, you are requested to instruct the service provider to restart the channels as per our regular plan with immediate effect and also to repair their website enabling us to make a plan of our choice online as per your guidelines. My customer id no. : 79639266 name : ajeet chhabra

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TRAI customer support has been notified about the posted complaint.

Feb 08, 2019

Updated by Ajeet Chhabra Nothing heard from the service provider videocon d2h so far though a complaint was made to them also on 6th feb.Nor my blocked channels have been started in spite of having sufficient balance in the account. there is no improvement in the situation since the complaint was lodged. Nobody is there to take care of the customer. Very pitiable situation. Website, toll free no., customer care no...all not working...daily balance is being deducted from my account whilst all the pay channels are blocked by the service provider. This is an open cheating. please do something...thanks...