Trai — sun direct dth channels not receivable

Address:

Chennai, Chennai, Tamil Nadu, 636012

I have been a customer for SUNDIRECT DTH . I opted for Tamil DPO Pack2 and has been paying Rs.230 every month.
My card numer is [protected]

Since last two months i am not receiving many channels as per the scope of the above package

I kept trying flagging the issue with them but none of their helplines work be it - live chat or helplines ( some four numbers are dysfunctional ). It is very surprising all their call centre lines are dead 24*7 and there is no way i can contact them.
Last week tried their e-mail and received a reply telling i am not responding to their calls but the fact is the number they gave in the mail[protected] is again dysfunctional . They can very well find out from their digital operations that how many channels i am not receiving. But so poor their help or response i am seeking your help to restore my rightful package in tact