Trai — sun tv dth service

Address:

636001

My sun direct smartcard no. [protected]. I have purchased hd tamil dpo2 package for rs. 5, 000 on 09.10.2018 (Subscribed for 1 year with all hd channels). Last month the service provider have stopped 50% of the channels and since today all hd channels have been stopped without my knowledge. I am not viewing my transaction and other details in 'my account' service. They are all protected by the service provider without my knowledge. Please resolve it.