Trai — tata sky dth service issue on channel selection & charges

Address:

04th Main 10th Cross, 560085

Hello trai team,

My name is madhukar r & i am from bangalore, karnataka.

I have a dth connection from tata sky. Until now, i was enjoying tata sky south special pack. After implementation of choosing channels, i am finding terrible issues with the service. Tata sky is charging exorbitantly to it's customers & they are looting them.

As per trai regulations, a customer can choose 100 channels (Including pay channels) in their basic amount of rs. 130 + 18% gst = rs. 153/-.
Whereas tata sky is not allowing me to do so. I have chosen 75 channels (Both free to air & pay channels). Tata sky is charging me rs. 401.65 for the same. When i tried to contact the customer care, lines are busy & they disconnected the call.

I am hereby attaching the selected channels list along with their charges.

Request you to take serious action on such service providers & help the common people. If that is not possible, then please retain the old system itself, where most of the people will be happy to pay a fixed amount of approx. Rs. 250 - 350 and enjoy all the channels.

The new system has become a block in common people nose.

Will look forward to hear from you at the earliest.

Thanks & regards,
Madhukar r