Trai — tata sky id [protected] pack automatically changed

Address:

Kutch, Gujarat, 370001

My tata sky id [protected]. Tata sky dth automatically change my pack without my confirmation on 24 feb 2019. When i contact customer care of tata sky representative he told to me i have took your request and changed to previous pack but i unable to watch my previous pack after that i again contact to customer care representative, he told to me your pack is automatically changed due to trai regulations. I requested that please take favourable action against tata sky because he changed my pack without my confirmation and last date is 31march 19 for channel selection.