Trai — tata sky not providing packs as per trai rules

Address:

Haridwar, Uttarakhand, 247667

Dear sir

We are useing tata skyfrom 5 yrs. At present our one year pack date being expier. I talk with coutomer care of tata sky but the are unable to do as per trai. Tata sky not providing packs as per trai rules
Conversation held with customer care.

[1/23/2019, 10:01:56 am] : hi mr. Amit goel, welcome to tata sky chat support! Let us know how we can help you, by typing in the chat box and clicking on send button.
[1/23/2019, 10:02:39 am] mr. Amit goel : i want to renew my account as per new trai rules,
[1/23/2019, 10:02:45 am] tata sky: our associates are busy with other customers. So kindly bear with us a while. Your queue position is :4,
[1/23/2019, 10:02:45 am] tata sky: to watch india�s tour of new zealand with english commentary on star sports 1 (Ch.455) at rs.2 per day, give a missed call on[protected] from your registered mobile number,
[1/23/2019, 10:02:51 am] : you will now be connected to ms. Kiran n and your chat reference id is 0001cae3q36v8swt. Please note that this chat may be recorded and used for quality assurance and training purpose.,
[1/23/2019, 10:03:23 am] ms. Kiran n: hello 😊 welcome to tata sky, and thank you for visiting our site.,
[1/23/2019, 10:03:50 am] ms. Kiran n: i will be happy to assist you with that information amit.,
[1/23/2019, 10:04:03 am] ms. Kiran n: the timeline to implement the new pricing regulations has been extended by trai. When applicable we will help you make the choices and changes in your pack.,
[1/23/2019, 10:04:10 am] ms. Kiran n: till then please continue to enjoy uninterrupted service with your current plan. The extended timeline is same for all dth and cable operators, sir.,
[1/23/2019, 10:05:13 am] ms. Kiran n: just checking whether you are still with me.,
[1/23/2019, 10:05:23 am] mr. Amit goel : the last date of trai rules implimentation is 30.1.19,,
[1/23/2019, 10:05:37 am] mr. Amit goel : then why we should wait,
[1/23/2019, 10:06:06 am] ms. Kiran n: we are deeply sorry about the inconvenience you are facing.,
[1/23/2019, 10:06:43 am] ms. Kiran n: sir, we are working on it.,
[1/23/2019, 10:06:45 am] ms. Kiran n: the information will be communicated to you at the earliest.,
[1/23/2019, 10:07:04 am] mr. Amit goel : it is your problem not mine why we should suffer,
[1/23/2019, 10:07:55 am] ms. Kiran n: i understand your concern and regret the inconvenience caused to you.,
[1/23/2019, 10:08:21 am] mr. Amit goel : what regreat???/,
[1/23/2019, 10:08:39 am] ms. Kiran n: sir, please give us some time.,
[1/23/2019, 10:09:29 am] ms. Kiran n: we will surely update you.,
[1/23/2019, 10:09:42 am] mr. Amit goel : i am suffering allow me dhamaka pack which is for rs 220. On your sight.,

Amit goel
[protected]