Trai — tata sky services

Address:

Ranchi, Jharkhand

Am a customer of tata sky with customer id [protected] and it is not working since last 03 days since 15/03/2018 and for this multiple times complaint to call centre also but no one has visit yet and every time some one have call me and saying engineer will visit in next 2 hrs and most surprising i got the sms just after the call that tata sky installer will visit at give time which is below :-
18/03/2019 - 21:20 & 21:50
17/03/2019 - 20:40 & 21:10
15/03/2019 - 16:00 & 16:30
Which cleary means he is not coming as tata sky services is from 10 am to 7 pm only
Complaint no's - wo#1d3pvvre & wo#1d5kupba

Request to look into this and take corrective action on this asap