Trai — tv channel package selection

Address:

395009

I have opted for tv channels selection package as per trai rules in my videocon d2h through their official website. But they have not put those channels which i opted. Instead the old ala carte package is being continued. I was trying to contact d2h customer care since 10-12 days but they are not picking our call and also not responding to our mail. Pls take strict action regarding them.
My d2h customer id:[protected]
Contact number: [protected]