Trai — unable to create my own pack

Address:

House No.18/8, Gali No.7 Raksha Enclave extn. Mohan Garden, New Delhi, Delhi, 110059

My customer id[protected] and i tried from last 10 days for create my own
Pack. And i did 5 times in past 10 days create pack. But still it's not
Updated. Then i call your customer care team minimum 10 time. But they not
Solve my problem and every time just say it's update automatically. And
Still it's not update. Please resolve my issue and update my pack which i
Create my self. I chose 244 sd channels and 6 hd channels. I also registered one complaint on customer care no. Complaint no.[protected].