Trai — unable to see star bharat hd since 1 week through dish tv dth

Address:

Indupur, Kendrapara, Odisha, 754214

Though i have recharged for star bhart hd as per dish tv price. I have not been able to see this channel since last 1week. I have attached the photo copy of the error text shown in the tv while accessing the channel. I have contacted customer care she was saying to send the technical person for checking signal issue if any which will cost rs200. If signal issue is there then how come i can see other channels. I have been givening such type of charges many times. Kindly intervene in this case this a clear cut cheating dish tv.