Trai — unable to view channels

Address:

Jammu, Jammu and Kashmir, 180002

Dear sir/madam,
I am using airtel dth services from 2007 but i am facing lot of problems from 4feb19. Airtei is charging rs150 for 100 channels but these channels are not visible till date airtel customer care executives are still unable to say anything system is down, technical issue, request not found, all silly excuses. I have make my airtel pack thrice but every time airtel cc executive is unable to check my plan change request as per trai guidelines from system. After so many requests still i am unable to view channels which i already paid to airtel rs 150 for 100 channels free of cost.
I requested airtel cc executive pls activity news channels aaj tak, zee news but not visible.
Sir pls help me.
My airtel dth id [protected] vinod bali