Trai — unnecessary and invalid amount added to airtel postpaid bill

Address:

Jaipur, Rajasthan, 302017

This is the second time when i am raising this complaint against airtel.
My airtel postpaid number :[protected]

This is regarding the internet bill charged under international roaming. I have subscribed a pack of international roaming on 24th dec 2018 for 10 days worth rs.1199.
Still i can see the additional charges are applied on my number and are related to mobile internet under international roaming which is rs.3362 for approx 1gb.

When i subscribed the ir pack, i received a notification mail regarding that and in that mail it is no where mentioned that once your 3gb data got exhaust, airtel will charge rs.3 per mb.

Second, when the 3gb data got exhaust, there should be communication made from service provider via email or text message regarding the data limit and future charges. But i didn't get any notification.

Ideally it should be done by network service provider. It is airtel's responsibility to remind customer for reaching to limit of data usage. It is big flaw by their it team due which customer do not receive any notification in such situation where data got exhausted.

When i discussed the complete matter with airtel executives, they denied to raise any complaint against this and the problem still not resolved. I already told them that i am not going to pay such invalid huge amount of bill.

I am attaching the screenshot of the email received when i subscribed the ir pack, in that mail no such details are mentioned regarding post data limit exhaust charges. Also it is mentioned :activated pack (S):
International roaming @1199 unlimited incoming - 10 days pack - zone a
Ir voice + data @ 0 per month

Kindly help me to resolve this issue.