Trai — Videocon D2H activation addons without customer request

Videocon D2h activating addons without my knowledge and looting my money. For the second time, they activated D2H India Cricket English HD addon and debited the money from my account.

I sent an email to them on Nov 18 to deactivate the addon and they replied it will be removed after 4 days when the lock-in period completes. Again they activated the pack in December and debited the money from my account.

I clearly stated to them (emailed them on Dec 15 and 27) that I didn't place a request for the pack and it has been activated without my request. But they singing the old song that it will be removed after the lockin period.

Can you please look into the issue?