Trai — videocon d2h channel not showing

Address:

Sundargarh, Odisha, 769015

My videocon d2h cons. No. Is[protected]
The channel 'o-'tv is not showing from last few days with error message invalid channel number.
I have already complained about the issue to customer care with complaint no.[protected] on dt. 16.02.2019. They are demanding a sum of rs. 200.00 to solve the issue.
It is purely illegal as i am paying charges monthly as per my d2h package. It is not my fault if a particular channel is not showing even after i have paid for that. Plz help me to tolve the issue.