Trai — videocon d2h cheating the consumers

Address:

Kanchipuram, Tamil Nadu, 600117

I was trying to change the subscription plan to TRAI new plan.But Videocon d2h login page was not working.So I called the customer care.Its a stupid customer care service. I have been trying to change the plan but they didnt do.Instead they told me to pay .So I paid 200Rs but the plan was not changed.When I called the customer care again they logged a compliant.
After 2 hrs I got an sms saying your compliant # is resolved.But actually its not resolved.Without resolving the issues how could they resolve the complaint.Again they kept on saying the same stories.