[Resolved] Trai — videocon d2h - customer id is[protected]
Waghbil, Thane, Mumbai, Thane, Maharashtra, India
ViVinod Basantani on Apr 22, 2019
From last 2-3 months i have raised Online request for enabling new channels and Bouquets as per new TRAI rules and tariff but that online request is not getting implemented by D2h people.
I have raised my issue many times atleast ( 12-15 times) either via Customer care calls or by emails but they have never responded back, on call they say my account is not yet migrated or some time they say they are facing technical issue or some time they raised a complaint to technical team or IT team to resolve my issue but till date i have not received any communication .
Every time they reply with same message that try our Self Services options and every time i have to make them understand that those online options are not getting fulfilled by you as i have submitted online request many times.
Please provide your support to get required service by D2h .
FYI i have requested them to enable below choice of Bouquets and channels but they are not listening at all.
DISNEY HINDI ENTERTAINMENT BOUQUET
SONY HAPPY INDIA 31
STAR HINDI VALUE
COLORS WALA HINDI VALUE
ZEE ETC BOLLYWOOD
BBC WORLD NEWS
FTA Pack :- BST pack
Complaint marked as Resolved Jun 15, 2019
After lot of follow up my issue was resolved.
[Apr 23, 2019] TRAI customer support has been notified about the posted complaint.
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