Trai — videocon d2h does not allow choice of channels

Address:

560103

I recently recharged my d2h connection cust id[protected] and[protected] had informed your customer care over call and over email about all selected n preferred channels including selected star sports select hd and sd channels, star sports 2 hd and sd, ten sports 1 and ten sports hd, sony six hd and sd, vh1, etc. And i am not getting any of these channels and other selected channels. Moreover, you cannot reach out to videocon customer care as they have blocked all calls to their customer care no. So as to avoid calls from customers and continue to cheat customers. They do not even respond to emails.

I would like to know why this videocon is cheating customers like this and creating a scam by collecting money and not providing the selected channels and not allowing any calls to reach your customer care.

Selection of channels is a scam