Trai — videocon d2h has stopped its services

Address:

Ajmer, Rajasthan, 305002

1. My existing recharge got expired on 4th feb 2019, i recharged my account with customer id[protected] on 4th feb 2019 (Around 08: 30 pm) for an amount of 330/- and got he confirmation message on my phone from videcon d2h ; but till now (6th feb 2019, 08: 45 am) my services are not resumed. I my trying to contact customer care but the customer care no. Is not woking.
2.in the videocon d2h site they are forcing 100 fta channels mandatory on people against the trai's order of 25 mandatory fta channels e to which we are forced to pay excess 60 rs against our selected channels as network capacity fees.
3. On the website videocon d2h is giving option for ala carte channel selection, but no option is available for making payment against your channel selection and hence a person has to choose from the existing packs.
I humbly request trai to initiate strong action as early as possible against videocon d2h so that they will stop harassing consumers and follow rules formed by the trai.